Macq: technical continuity on TRADEMEX

Using expertise that already knew the product to support the teams, production and knowledge transfer.

critical systemsproductionknowledge transfer

Client

Macq

Duration

6 to 12 months

Service

Senior reinforcement

Outcome

Transition and continuity secured

Project

TRADEMEXisatechnologyprojectformanagingandusingmobilitydatainWallonia.CUB3workeddirectlyforMacqthroughaprofilewhoalreadyknewtheproductdeeply,havingpreviouslybeenitsprojectmanagerandleaddeveloper.

Overapproximatelysixtotwelvemonths,thatpersonsupportedtheteams,deliveredtargeteddevelopmentsandhelpedwithproductionproblems,backfillsandhardwarefailures.Themainobjectivewasasmoothertransitionandtransferableknowledge.

Approach

Recover the context

Historical product knowledge made it possible to identify sensitive components, teams and procedures quickly.

Production and targeted development

The work combined coordination, specific development and production support.

Progressive handover

Expertise was shared with the teams taking long-term ownership of the project.

Technical solution

The project combined automated deployments, distributed databases and event flows fed by mobility data.

Mastering the complexity

Work on an on-premise environment deployed and automated with Ansible.

Data and event processing with MongoDB and Kafka.

Support for incidents, backfills, hardware failures and targeted developments.

Impact

A smoother technical transition, without invented metrics

1CUB3 profile involved

6–12 monthsDistributed support period

MacqContracting client

ContinuityPrimary objective